Established on my unpleasant personal experiences in international pet transportation experience, I began visioning a holistic approach to a more transparent, safe, and trustworthy pet transportation platform. According to Chinese law, pet owners are restricted from bringing their pets on any public transportation system. Hence, consumers have to go through a highly complex process every time they demand such transportation. They have encountered various traps, from irregular trip prices to concealed handling vehicles. Security concerns also revealed the opportunity to create a system where pet owners can ensure their pets' safety. Besides, since pet abuse is only considered a civic procedure rather than a criminal procedure, a regulation gap in the Animal Protection Act arises in the industry that needs to be adjusted.
Hence, how might we construct a platform that both addresses the accessibility of pet owners and ensures safety concerns? I want to approach this challenge by building an app that showcases exceptional transparency to the consumers from a design thinking perspective. This app will disclose all the processes to the consumers, from accepting a transportation request, connecting to an examination center, to handling the pet packages and final destination delivery. My vision for the future is that by fulfilling Chinese pet owners' demand for pet transportation services, the app can simplify the complicated procedure and assist users in identifying the safest mode of transportation for their companions. Gradually, the industry, in general, can operate more sustainably and transparently and transform into a circular economy as well.